TERMS AND CONDITIONS   

If you have any queries with your order, or the service you receive please do not hesitate to contact us.

Ordering

When you place an order with us, we will send you an immediate e-mail as confirmation that we have received your order (if orders made online or if e-mail address is provided otherwise) Pine & Oak Warehouse will check the availability of the goods, estimated delivery time and will notify you if any items are out of stock or if there is a problem. In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this .

Please see our ‘How to Order' link for more details

The right to accept or decline any order is entirely at our discretion.

You may also order online and pay by cheque, credit/debit card or postal order. Simply print a copy of your order and send it with your cheque/postal order to the address provided.

Prices include VAT at the UK rate, which is currently 15% and is subject to change without notice.

Sizing

Please note that the sizes given are approximate to the nearest cm/half an inch. Pine & Oak Warehouse will not be held responsible for innaccurate measurements stated on the website so please contact us if you need exact measurements to the nearest millimetre or 1/30th inch.

Despatch and Delivery

Upon successfully processing your payment transaction, your goods will be despatched usually within 24 hours of order placement (depending on availability). This excludes weekends, holiday periods and UK Bank Holidays.

UK addresses containing a full and valid UK Postal Code:
All Postage prices quoted to you are calculated due to value or weight of total items purchased, most parcels are sent via courier or by pallet.

Your goods can normally be expected to arrive within 3-5 days of despatch (excluding weekends, holiday periods and UK Bank Holidays. Courier deliveries are often next day depending on time of order. Contact us for more details.

You will be fully updated on expected delivery times. Pine & Oak Warehouse cannot be held responsible for any delays resulting from the postal or courier service providers.

Faulty or Damaged Items:
If there is a problem with any of the goods, please contact us. We will handle the matter in accordance with your legal rights.

Cancelling an Order/Exchanges/Refunds

If you are not entirely satisfied with your goods you have the right to cancel your order within 7 days of delivery. To do this, please contact us. You do not have to give us a reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel an order, require an exchange or refund you must return the goods to us at your own expense. Although, please feel free to contact us at any time when considering returning any product for whatever reason and we will endeavour to accommodate you to the best of our availability. You must ensure that the goods are packaged sufficiently to protect against damage. We highly recommend that you obtain proof of posting or use a recorded/insured service for returning any items as we regret we cannot be held responsible for goods lost or damaged in transit.

We will refund the total value of the goods (not postage) on satisfactory receipt of the goods, which must be received unused and in good condition, and refund you using the payment method you used at the time of purchase, within 30 days of receiving your notice to cancel.

This cancellation policy does not affect your legal rights.